Recent Posts

Commercial Construction Services

7/9/2019 (Permalink)

When disaster strikes your business, quick response is key to minimizing downtime.  A loss in your business means lost revenue and lost productivity.  At SERVPRO of Southwest Mobile, we understand that getting back up and running as quickly as possible is your top priority.  In addition to having the fastest response times in the industry, we are constantly expanding our services lines to better meet the needs of our customers.  With that goal in mind, we recently added construction to our list of service options.  This means that we can complete every aspect of the job from mitigation through put-back.  In addition to expediting the process, our construction services offer multiple additional benefits.

  • Streamlines mitigation/restoration process
  • Seamless flow from on jobsite
  • Eliminates need for multiple vendors
  • Improves communication by having one point of contact
  • Reduces stress and confusion that arrives from dealing with multiple vendors

The addition of construction services means that we can now TRULY make it “Like it never even happened.”

Enhanced Customer Communication

7/8/2019 (Permalink)

Experiencing a fire in your home is one of the most traumatic and stressful events you will ever endure.  You want to begin the healing and recovery process as quickly as possible.  We understand that when we arrive on-site you may be overwhelmed, and we want to make sure we do everything we can to help. Recently, as part of a new customer service initiative, we created Frequently Asked Question (FAQ) fliers to leave behind with our customers.  These fliers are loss specific (fire, water, storm, mold, cleaning) and they answer some of the most common questions we encounter from customers after the initial on-site visit.  We feel that it’s important for you to have something tangible to refer back to if you have questions during the duration of the cleanup and restoration.  We hope that this small effort on our part will help you feel more informed during the process and improve your overall experience with SERVPRO of Southwest Mobile.  

Start to Finish

5/23/2019 (Permalink)

When it comes to water damage in your home, we have always been Here to Help® with the mitigation but not the put back.  Often the wet materials must torn out, leaving you needing reconstruction services.  At SERVPRO of Southwest Mobile, it is our goal to be an authentic “one-stop” for all of your water damage needs.  In that spirit, we are proud to announce the addition of Construction Services to our list of options.  This means that we can now handle a water loss from mitigation through construction…from start to finish!  For you this means a streamlined process with less stress and eliminates the hassle of dealing with multiple vendors.   You will deal with one company and have one of our dedicated Job File Coordinators act as your very on “customer concierge”.  We are so excited to be able to offer this to our customers and we can proudly now say that when we leave it is TRULY “Like it never even happened.”

When Should You Evacuate?

5/6/2019 (Permalink)

Although we have been fortunate not to have a major hurricane in recent years, SERVPRO of Southwest Mobile wants to remind you not to let your guard down.  Often, when there is a lull in the tropical storm pattern, you may get complacent.  Preparation and education are always key to protecting your property and your family.  Should a major storm event approach our area we want to make sure you are ready.  In the event of an imminent threat, the City of Mobile has outlined evacuation zones based on location.  You can CLICK HERE to see a full map of the evacuation zones.  We strongly encourage you to take a look and find what zone you are in.  The National Weather Service will issue evacuation advisories based on the path of the storm as it makes landfall.  You should evacuate immediately when asked to do so to protect yourself.  Make sure to have your emergency supply kit on hand as you do so.  If you aren’t sure what you should have in your emergency kit, CLICK HERE to be taken to Ready.gov for your disaster supply checklist.

After the Storm

4/9/2019 (Permalink)

When you mention storm response, the first thing that comes to mind for most people is a devastating natural disaster such as a hurricane, tornado or epic flood event.  But storms don’t have to be catastrophic to cause extensive damage.  Here at SERVPRO of Southwest Mobile, we have seen spring storms wreak their own havoc on homes and businesses in the area.  The stormy spring months of April and May often bring with them significant rainfall, strong winds and even the threat of tornadoes or hail damage.  Much like the pop-up summer storms that are so prevalent here along the Gulf Coast, it is nearly impossible to prepare for these unexpected weather events.  However; after the storm has passed, there are some steps you can take to ensure the restoration and repair process is as easy as possible.  First, be sure to take photos of damage and contact your insurance agent as quickly as possible.  If you have water in your home due to damaged interior or exterior plumbing, turn off the water supply as soon as you can safely do so to minimize further damage.  Next, you want to call a qualified, certified professional restoration company like SERVPRO of Southwest Mobile as soon as possible to begin to mitigate the water loss.   You may not be able to prevent damage, but having a plan of action in place can help reduce the costs and disruption of the repairs.  If you ever experience storm damage, give us a call at 251-343-0534.

Fire Restoration Terms Defined

3/4/2019 (Permalink)

The aftermath of a fire in your home can leave you overwhelmed and confused.  Communication is a critical part of the recovery process and we are “Here to help”® you every step of the way.   To ensure the communication process runs smoothly, we want to make sure you are familiar with terms commonly used in the fire restoration industry.

  • Packout – boxing contents to transport to an off-site facility for cleaning
  • Contents – the possessions within your home including furniture, textiles, electronics, jewelry, appliances, sporting equipment, toys, etc.
  • Structure – the physical makeup of the building including walls and roof
  • In-place Cleaning – cleaning contents on-site
  • iCat – inventory system to document contents being packed for transport and off-site cleaning
  • Textiles – clothing, bedding, linens, etc.

If you experience a fire in your home, you can rest assured that SERVPRO of Southwest Mobile will be here to answer your questions an make the process as easy as possible for you. 

Flood Insurance - Do you need it?

2/18/2019 (Permalink)

At SERVPRO of Southwest Mobile, we have helped people all over the country recover from the aftermath of flooding.  From rising rivers to hurricane damage and even winter storms, we have seen it all as part of the SERVPRO Disaster Response Team.  All too often, we have seen homeowners left to deal with the devastating effects of flooding with no insurance policy in place.  We want to use our experience and knowledge to help you be better prepared should the unexpected strike.  Did you know that floods are the most common natural disaster, costing approximately $8.2 billion dollars in property damage annually?  Did you also know that most homeowners or renters’ policies do not cover flood damage?  You may think you don’t need it because you aren’t in a high-risk flood zone, but you could be wrong.  Over 20% of flood claims come from outside of these “high-risk” areas.   Federal disaster assistance may be available, but this is often a loan that you will have to pay back or FEMA grants that provide much less than is needed for recovery.  At SERVPRO of Southwest Mobile, we pride ourselves on being “Ready for whatever happens” and we want to help you be ready too.  Talk to your insurance professional about your options for protecting your home or business from the dangers of flooding.  For more information on the National Flood Insurance Program, CLICK HERE to be taken to the FEMA website.

Commercial Cleaning Experts

2/5/2019 (Permalink)

When it comes to cleaning your office or commercial workspace, having a regular janitorial service is great for the day to day maintenance, but for heavy duty situations you really need an expert.  Whether it’s carpet and tile cleaning, duct cleaning or deodorization SERVPRO of Southwest Mobile can get the job done.  Everyone knows we are experts in cleaning up after fire or water, but we are also highly trained in the specialized training that our commercial clients require.  At SERVPRO of Southwest Mobile, we have worked hard to set ourselves apart as the experts in commercial cleaning.  As we like to say, “If we haven’t cleaned it or don’t know how to clean it, we will figure it out.” This approach to continually learning new skills to meet the needs of commercial and industrial businesses has led us to expand our services and gain experience to truly be the best at what we do.  From airplanes, to industrial warehouses and even textiles from work rigs, we have done it all.  Give SERVPRO of Southwest Mobile a call to find out more about how we can help you get your business in pristine condition.  

We Know Property Management

2/5/2019 (Permalink)

At SERVPRO of Southwest Mobile, we work with a wide range of types of property managers.  The term property management is defined as:

The process of managing property that is leased to a tenant.  This includes handling all of the day-to-day activities that are centered around this specified property.  Properties may include residential, commercial and/or industrial real estate including single family dwellings, apartment complexes, hotel facilities, condominium units and shopping centers.  

We know that property management encompasses an exponentially large pool of possible remediation/maintenance scenarios.  We have developed customized cleaning services to meet the needs of each vein of the property management industry.  We have undergone additional training targeted towards facing the unique mitigation challenges that a large or multi-tenant property may present.  We are also in the business of operating a business, so most importantly we understand that downtime means revenue lost.  We have the experience to get any job, no matter how large, done quickly and efficiently.  We also offer a free service to help you prepare for the unexpected.  Our Emergency Ready Profile can help save time and money should you experience damage.  Call our offices at 251-343-0534 for more information. 

Categories of Water Loss

2/5/2019 (Permalink)

Did you know that the way a water loss is cleaned up depends on a variety of factors?  When it comes to water damage, the mitigation process is definitely not a one size fits all kind of formula.  The first thing when evaluate when called to a water loss is the category of the water.  There are tree basic categories of water loss:

Category 1 – “Clean Water” Source of water does not contain contaminants that pose a substantial threat to humans “clean water”.  Examples include broken supply lines, tub overflows, or malfunctions of water lines leading to certain appliance such as an ice maker line.

Category 2 – “Grey Water” Refers to water that contains a significant amount of chemical, biological or physical contaminants.  Examples include toilet overflow (urine only), sump pump failures and overflows from dishwashers or washing machines.

Category 3 – “Black Water” Extremely unsanitary containing harmful bacteria and possible disease-causing agents.  This includes sewage backup, toilet overflows containing feces, rising flood waters from rivers, streams or seawater.

The approach for cleaning each category of water is dramatically different.  When dealing with category 2 and 3 water losses it is imperative that we follow strict protocols to protect the health of our employees and customers.  At SERVPRO of Southwest Mobile, we follow all IICRC and OSHA standards to ensure the safety of everyone involved.