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Water Damage FAQs

1/11/2020 (Permalink)

Water Damage FAQ’s

When water damage strikes, it can be a stressful and overwhelming situation. You want someone on-site to begin cleaning up the damage as quickly as possible.  At SERVPRO of Southwest Mobile, we understand that we relay a lot of information very quickly when we arrive.  During the stress of the moment, it may be hard to retain all the details that are being relayed.  That’s why we have developed a document answering some of the most commonly asked questions to leave behind on each job.  This is one more step we take to ensure transparent and effective communications with each of our customers.   Some of the questions answered are:

  • Do I need to leave the equipment in place?

Yes. We understand that the equipment can be noisy and disruptive. However, shutting equipment off may lengthen the time of the drying process.

  • How long does the drying process take?

Typically, the drying process takes 3-4 days. However, drying is not an exact timeline. We dry to a predetermined goal and monitor to evaluate when the wet materials have reached their goal.

  • How often can I expect to get updates during the process?

Your JFC (Job File Coordinator) acts as your very own customer concierge. They will contact you each day via your preferred method of communication (email, text, phone call) while mitigation is taking place to give you updates and address any questions or concerns you may have. Keeping you well informed is important to creating a great customer experience for you.

At SERVPRO of Southwest Mobile, we are dedicated to transparent and effective communication with each of our customers.  This is just one more way we strive to deliver a terrific customer service experience each time!

Creating a Fire Escape Plan for Apartments

1/11/2020 (Permalink)

Fires in apartment buildings can be especially life threatening since they involve large numbers of residents, multiple units and multiple floors.  As a property manager, one of your top priorities is always safety.  It is up to supervise maintenance and proper inspections to minimize the chances of fire.  However, accidents are bound to happen and though prevention is a great first step, preparing for the unexpected should be the next step you take.  Between 2014 and 2017, there were approximately 95,000 fires in apartment buildings each year, according to the National Fire Protection Association (NFPA).  NFPA statistics also reflect that these fires resulted in nearly 400 deaths annually.  SERVPRO of Southwest Mobile wants to help you and your residents be ready should disaster ever affect your building.  To minimize damage and give your residents more time to escape, be sure to install smoke alarms, sprinkler systems and well-lit designated exit routes.  According to the Red Cross, a resident has only 2 minutes, on average, to escape a home fire.  You should have escape plans in place and routinely go over them to make sure you are prepared.  We hope you never have to experience a fire, but if you do SERVPRO of Mobile Northwest is Here to Help.® 

No Job is Too Big

12/10/2019 (Permalink)

When it comes to commercial water damage, preparation is a critical factor.  Having an emergency plan in place can significantly reduce costs and business down time.  When you have critical information such as shut off locations at your fingertips, you can stop the source of the water loss much faster.  Did you know that a quarter inch pipe can lose up to 23 gallons per minute?  At SERVPRO of Southwest Mobile, we are always Here to Help® after a water loss.  No job is too big or too complex for us to handle.  From multi-unit commercial buildings to massive warehouses, we have taken care of all types of damage.  We have the team, the training, the equipment and the experience to take care of “whatever happens”.  If you experience damage in your commercial structure call the experts at SERVPRO of Southwest Mobile to make it “Like it never even happened.” 

Leaders in Fire Restoration

12/7/2019 (Permalink)

What makes SERVPRO of Southwest Mobile a leader in fire restoration?  For, starters we are part of a national franchise system that has set the standard in the industry.  We are proud to be part of this networks serving the greater Mobile area because it means we can provide the best service possible to our clients.  We understand each variable of a fire loss and we have the knowledge to develop the most effective treatment plan possible based on each customer’s needs.  We have worked hard to expand our facilities and technologies to ensure that we can care for you during each step of the recovery.  We can take care of everything from board ups and structure cleaning to packout, contents cleaning and storage.  We have even invested in a state of the are Esporta machine that means we can now clean soft contents that would have previously been deemed unsalvageable.  If you are ever faced with a fire in your home, SERVPRO of Southwest Mobile wants you to know we truly are Here to help.®

We Have Seen it All

12/7/2019 (Permalink)

When it comes to handling water damage in the Mobile area, nobody has more experience than SERVPRO of Southwest Mobile.  Our experience means that we have seen it all and handled it all.  From minor water damage from leaking pipes to full-fledged weather-related flooding situations and even catastrophic hurricane recovery, we have done it all.  No job is too large or too complicated for our highly trained team to handle.  Each one of our team members have been IICRC certified in water restoration and they are driven by our unique customer service principles.  We understand that a water damage can be a traumatic experience, no matter the size.  We have set procedures and systems in place to ensure we make the process as stress free as possible for our customers.  At SERVPRO of Southwest Mobile, it isn’t just about cleaning up.  It’s about caring for and helping everyone that calls on us.  If you experience a water loss in your home, give us a call at 251-343-0543.

Helping You Be Ready

12/7/2019 (Permalink)

We are always Here to help® when disaster strikes; however, we are also Here to help® you BEFORE the loss as well.  To help you be better prepared for the unexpected, SERVPRO has developed a service called the Emergency Ready Plan (ERP).  The ERP is an emergency plan customized specifically for you to help minimize business downtime should disaster strike.  In the wake of a loss, your business faces lost productivity and revenue.  Having a plan in place can dramatically reduce the amount of damage incurred and help you get back on track faster!  How does it work?  A SERVPRO of Southwest Mobile team member will come out and photograph all shut offs and compile locations and vendor information into an easily accessible app form.  Should you ever experience a water damage this valuable information can drastically reduce the impacts.  To schedule a consultation for your ERP, call us today at 251-343-0534.

Water Damage and Flooring

12/5/2019 (Permalink)

When you are building a new home or remodeling an existing one, you probably won’t be thinking about the possibility of water damage within your home.  However, it could save yourself a headache and money in the future if you consider the possibility while choosing flooring materials.  When it comes to durability and water-resistant properties, ceramic tile is your best bet.  Typically, only 1-2% percent of water is absorbed by tile flooring because it is made of stone.  This often means that standing water can simply be extracted and you will avoid any replacement costs.  Carpeting, on the other hand, is at the opposite end of the spectrum.  Carpet quickly absorbs water and is therefore, must be dealt with quickly to avoid replacement.  You should call a professional mitigation company to dry carpeting properly and avoid hidden moisture creating more problems such as mold and mildew.   Hardwood is porous and absorbs water quickly.  This can lead to “cupping” and “buckling”.  If you call a professional mitigation company and they arrive on-site quickly they may be able to save your hardwoods, but the outcome depends on a variety of factors.  Vinyl flooring is impermeable, however, if water becomes trapped underneath, it must be completely removed in order to allow proper drying of the subfloor.  No matter what type of flooring you choose, the most important factor to remember is that it is all about time.  The sooner you call a certified mitigation company, the greater your chances of saving affected materials.  If you experience a water damage, call SERVPRO of Southwest Mobile and we guarantee will arrive on site within 1 hour to evaluate the damage and our crews will begin work within 3 hours!

Global Warming and Flood Forecasts

12/5/2019 (Permalink)

Despite the torrential summer thunderstorms, we are accustomed to and the risk for tropical activity, Alabama doesn’t make the top 10 when it comes to states most at risk for future flooding.   The National Oceanic and Atmospheric Administration (NOAA) recently published a report detailing the risk of flooding for each state due to effects of global warming.   Sea levels have been rising over the last century due to warming ocean temperatures and melting land-based ice.  The ramifications of this could include an inundation of coastal flooding; however, Alabama isn’t among the states that bear the greatest risk.  This is because changing rain and snowfall patterns could also increase the risk of inland flooding.  So what states could be affected by the influence of global warming?  The top 10 most at-risk states as reported by NOAA (in rank order) are:

  • Florida
  • Louisiana
  • California
  • New Jersey
  • New York
  • Virginia
  • South Carolina
  • North Carolina
  • Georgia

For more information on climate change and its impact on flooding, visit NOAA’s website by CLICKING HERE.  Remember, if you are ever impacted by a flood, SERVPRO of Southwest Mobile is always just a phone call away.  We are available 24/7, 365 days a year to help you with your water damage situation!

One Stop Shop

11/9/2019 (Permalink)

The SERVPRO name is synonymous with Fire and Water, but at SERVPRO of Southwest Mobile we offer much more than just mitigation and restoration services.   We provide a wide range of both residential and commercial services.  No job is too complicated, too large or too intimidating.  From mold remediation, to biohazard cleanups and storm situations, we have tackled it all.    When it comes to cleaning, we are a “one stop shop” offering a wide range of services and we can event create customized maintenance plans to suit the needs of our commercial clients.   We also offer textile cleaning and we are the only provider here along the Gulf Coast to utilize the Esporta washing system.  This innovative system allows us to clean a wide range of textiles and soft contents and restore items that would have previously been deemed as unsalvageable.  We are committed to expanding our service offerings so that our customers only deal with one vendor when the unexpected occurs.  Taking care of our clients is our top priority and we will never stop trying to improve their experience!

Like It Never Even Happened

11/9/2019 (Permalink)

Your home is quite possibly the biggest investment you will ever make.  When water or fire damage strikes, it can be one of the most stressful events you will ever encounter.  Choosing a restoration company may seem overwhelming but choosing SERVPRO means that you will have peace of mind.  SERVPRO has been the leader in the restoration industry for more than 50 years.  Here along the Gulf Coast, SERVPRO of Southwest Mobile is the clear choice when fire or water takes over your home.  Our certified technicians utilize the latest techniques in the industry to make it "Like it never even happened.”  In addition to experience and training, we have put systems in place to make the process as seamless as possible for our customers.  We will handle everything and help you navigate this stressful and often confusing process.  When happens, leave it to the experts at SERVPRO of Southwest Mobile.  We are here to take of you!