Recent Posts

Staying in the Know

8/22/2019 (Permalink)

Severe weather can come out of nowhere.  Here in Mobile, we are all too familiar with forceful pop up thunderstorms that can strike at any time, especially in the summer.  How do you stay ready?  Watching the weather while you are getting ready for the day, doesn’t always keep your prepared.  With today’s technology there are a wide variety of ways to receive notifications and SERVPRO of Southwest Mobile wants to make sure you are “Ready for whatever happens”.  If you have your email linked to your mobile device and receive up to the minute notifications, this may be a great option for receiving severe weather alerts.  If you are like many of us and don’t want to have to think emails when you aren’t at work, text messaging may be a better choice.  Text messages area a great way to make sure you receive alerts.  Just always make sure to go to your device settings and allow notifications.  If you set your phone to do not disturb during certain hours, make sure that text message notifications from your platform of choice are set to allow.  As far as what service you use, the options are almost limitless.  From local news stations to national outlets such as NOAA and apps such as Weather Underground, the best thing to do is try them out and stick with the one that works best for your needs.  For a listing of services that offer severe alerts via email and text, you can visit weather.gov by  CLICKING HERE.

Commercial ERP

8/18/2019 (Permalink)

At SERVPRO of Southwest Mobile, we offer a full range of service options geared towards our commercial clients’ needs.  From scheduled maintenance plans to mold, fire and water mitigation, we are here to help.  We have strategically developed procedures and systems to ensure that no job is too big for us to handle.  We truly want to be your “one stop “.  If it needs to be cleaned, maintained, or restored; we can do it.  We also offer an amazing free service to help you prepare for the unexpected and protect your company.  Did you know that nearly 50% of businesses never reopen after a business interruption?  We understand how critical it is to be prepared and we developed our Emergency Ready Plan (ERP) to help make sure you are “Ready for whatever happens”.  Our ERP is designed to help you quickly and easily access crucial information in the event of an emergency.  From everyday disasters to catastrophic events, the SERVPRO Ready Plan app puts everything you need at your fingertips.  You can easily manage the situation and, with the help of our SERVPRO team, get back on track faster.  Together we can reduce downtime and make it “Like it never even happened.”  Call us today to schedule your FREE Emergency Ready Plan consultation. 

What is a Hurricane?

8/18/2019 (Permalink)

A hurricane is defined by the Merriam Webster Dictionary as “a tropical cyclone with winds of 74 mph hour or greater that occurs especially in the western Atlantic, that is usually accompanied by rain, thunder, and lightning, and that sometimes moves into temperate latitudes.”  A cyclone is “a storm or system of winds that rotates about a system of low atmospheric pressure, advances at speeds of 20-30 mph and often brings heavy rain.”  This means that a hurricane is always a cyclone, but a cyclone is not necessarily a hurricane.  A cyclone can also be a typhoon or a tornado.  Cyclones that occur in the North Atlantic, Caribbean and northeastern Pacific are known as hurricanes.  The most active tropical-cyclone basin in the world is the Northwest Pacific and when these storms occur there, they are known as typhoons. In the Indian and South Pacific Oceans, they are simply referred to as cyclones.  No matter what they are called, they can all bring about devastating effects and SERVPRO of Southwest Mobile wants you to know we will be Here to Help.®  As a member of the SERVPRO Disaster Recovery Team, we have countless hours helping those affected by catastrophic events.  From fires to floods and even hurricanes, we can handle it all!

Fire to Water

7/24/2019 (Permalink)

Fire restoration is our business.  We are so glad that we can be there to help people put the pieces back together after a fire.  There is so much more involved than simply repairing the damage and cleaning up the soot.  Often fire damage and water damage go hand in hand.  Obviously, the way to put out a fire is with water.  As firefighters spray a blaze to put the flames out, many times contents that were not affected by the fire itself can end up as collateral damage.  At SERVPRO of Southwest Mobile, we have crews that have been highly trained and certified in both Fire Damage and Water Damage.  From the moment we arrive on site, we communicate with our clients every step of the way and let them know exactly what to expect.  A fire is a very traumatic and stressful experience and we realize we are there not only to clean up, but also to console our clients as much as we can.  You can rest assured that from the packout process through the cleaning and delivery back to their homes, we will be there to assist with all their questions and concerns.  And our state-of-the-art processes and technologies, including the Esporta washing system, means we can clean their contents better than ever before.  From various soot damage to the formidable staining that soot and water can lead to, we can do it all. 

iCat Inventory System

7/24/2019 (Permalink)

When you experience a fire in your home it can be a very traumatic situation.  The stress is often intensified when you must move out all of your belongings in order to begin the recovery process.  At SERVPRO of Southwest Mobile, our goal is to make this process as easy as possible for you.  One way in which we do that is through our iCat inventory system.  This electronic inventory tool allows us to catalog each item we pack up and note the location to ensure accurate tracking of your contents.  Each item is photographed and receives a unique barcode as it is being packed by our crew.  Once it is at our shop, the item is cleaned and receives a new label, allowing our team to place the item in the correct room upon its return to your home.  During this entire process, you have the ability to view the contents through the web access and request any items that you may need during the cleanup.  Using this innovative inventory process gives our customers piece of mind by knowing where their contents are at all times.  It is just one more way that SERVPRO of Southwest Mobile goes above and beyond to care for our customers.

The Esporta Edge

7/24/2019 (Permalink)

At SERVPRO of Southwest Mobile, we offer a full range of services to meet the unique needs of each commercial client.  One of the ways that we set ourselves apart from the competition when it comes to commercial cleaning services is our Esporta washing system.  From laundry and lines to delicate drapes and textiles, the Esporta can clean it all.  Using a patented hydraulic quadrant system, this amazing system can even clean leather goods, sports equipment and so much more.  Each item that is cleaned is washed in a unique mix of detergents specifically customized to the type of item and contaminant.  The Esporta can clean items that would have been discarded using previous washing methods.  From heavy soot and sewage to mold and mildew, the Esporta can effectively remove 99.999% of contaminants.  If you have specialized cleaning needs, contact the experts at SERVPRO of Southwest Mobile for more information on how we can help!

Commercial Construction Services

7/9/2019 (Permalink)

When disaster strikes your business, quick response is key to minimizing downtime.  A loss in your business means lost revenue and lost productivity.  At SERVPRO of Southwest Mobile, we understand that getting back up and running as quickly as possible is your top priority.  In addition to having the fastest response times in the industry, we are constantly expanding our services lines to better meet the needs of our customers.  With that goal in mind, we recently added construction to our list of service options.  This means that we can complete every aspect of the job from mitigation through put-back.  In addition to expediting the process, our construction services offer multiple additional benefits.

  • Streamlines mitigation/restoration process
  • Seamless flow from on jobsite
  • Eliminates need for multiple vendors
  • Improves communication by having one point of contact
  • Reduces stress and confusion that arrives from dealing with multiple vendors

The addition of construction services means that we can now TRULY make it “Like it never even happened.”

Enhanced Customer Communication

7/8/2019 (Permalink)

Experiencing a fire in your home is one of the most traumatic and stressful events you will ever endure.  You want to begin the healing and recovery process as quickly as possible.  We understand that when we arrive on-site you may be overwhelmed, and we want to make sure we do everything we can to help. Recently, as part of a new customer service initiative, we created Frequently Asked Question (FAQ) fliers to leave behind with our customers.  These fliers are loss specific (fire, water, storm, mold, cleaning) and they answer some of the most common questions we encounter from customers after the initial on-site visit.  We feel that it’s important for you to have something tangible to refer back to if you have questions during the duration of the cleanup and restoration.  We hope that this small effort on our part will help you feel more informed during the process and improve your overall experience with SERVPRO of Southwest Mobile.  

Start to Finish

5/23/2019 (Permalink)

When it comes to water damage in your home, we have always been Here to Help® with the mitigation but not the put back.  Often the wet materials must torn out, leaving you needing reconstruction services.  At SERVPRO of Southwest Mobile, it is our goal to be an authentic “one-stop” for all of your water damage needs.  In that spirit, we are proud to announce the addition of Construction Services to our list of options.  This means that we can now handle a water loss from mitigation through construction…from start to finish!  For you this means a streamlined process with less stress and eliminates the hassle of dealing with multiple vendors.   You will deal with one company and have one of our dedicated Job File Coordinators act as your very on “customer concierge”.  We are so excited to be able to offer this to our customers and we can proudly now say that when we leave it is TRULY “Like it never even happened.”

When Should You Evacuate?

5/6/2019 (Permalink)

Although we have been fortunate not to have a major hurricane in recent years, SERVPRO of Southwest Mobile wants to remind you not to let your guard down.  Often, when there is a lull in the tropical storm pattern, you may get complacent.  Preparation and education are always key to protecting your property and your family.  Should a major storm event approach our area we want to make sure you are ready.  In the event of an imminent threat, the City of Mobile has outlined evacuation zones based on location.  You can CLICK HERE to see a full map of the evacuation zones.  We strongly encourage you to take a look and find what zone you are in.  The National Weather Service will issue evacuation advisories based on the path of the storm as it makes landfall.  You should evacuate immediately when asked to do so to protect yourself.  Make sure to have your emergency supply kit on hand as you do so.  If you aren’t sure what you should have in your emergency kit, CLICK HERE to be taken to Ready.gov for your disaster supply checklist.